Warranty - What to do in case your device will fail to work
If the electronic device purchased (clippers, trimmers, electric razor, etc.) has a warranty error, the cost of repairing the machine will be borne by the contractor.
In the case of defects outside of the warranty, repair and related shipping costs are entirely entirely on the customer.
Any problems outside of the warranty are in accordance with III. .
I. For Wahl and Moser Devices
If the warranty failure occurs within 48 hours of the purchase, the complaint must be submitted in writing, with accurate information on the found defects/errors and the document that confirms the purchase at ugyfelszolgalat@galaxy-cosmetics.com.
Please attach a visual or video material to the letter for a more accurate error definition.
The defective device is provided by 1074 Budapest, Alsó Erdősor utca 3rd fszt. No. 10 to be sent in person or by post. We cannot take responsibility for the damage during the delivery, so please pack the device carefully. For the return of the product, the buyer is responsible for the replacement/repair of the buyer, the product will be sent free of charge to the customer's address. In the case of other non -warranty defects, the product can be personally received in person at 1074 Budapest, Alsó Erdősor utca 3. Fszt. We send it to the address specified by the Buyer for a mailing cost. In all cases, a unique repairing price is given on any non-warranty errors, depending on the failure.
If the malfunction occurs for more than 48 hours of the purchase, the Wahl Hungaria service must be contacted with the warranty ticket received for the order. Further information can be found on the warranty.
II. For Gamma Piú, Monster Clippers, Kiepe, JRL, MRD Pro and BaByliss Pro :
The warranty period can be found on the warranty card you received. In the case of the electronic devices we sell, the warranty means a 1-year accessories warranty in the case of professional use. In the event of a malfunction within this time, the complaint must be submitted in writing, with accurate data/errors of the identified error/errors (entering a serial number in the case of JR machines) and the purchase document at ugellaxy-cosmetics.com e-mail. In the event of a warranty claim, it is necessary to ensure that the defective product is returned to the company within 3 working days of the warranty claim being filed.
Please attach a visual or video material to the letter for a more accurate error definition.
If the error is confirmed, the device is provided for in 1074 Budapest, Alsó Erdősor utca 3. No. 10 to be sent in person or by post. We cannot take responsibility for the damage during the delivery, so please pack the device carefully.
The device will be repaired after the test or on site or forwarded to the service if necessary, and a brand new machine is provided depending on the case.
In this case, the warranty period remains the original date of the purchase.
For the return of the product, the buyer is responsible for the replacement/repair of the item, the product will be sent free of charge to the customer's address. In the case of other non -warranty defects, the product can be personally received in person at 1074 Budapest, Alsó Erdősor utca 3. Fszt. We send it to the address specified by the Buyer for a mailing cost. In all cases, a unique repairing price is given on any non-warranty errors, depending on the failure.
For the above brands, the following warranty rules apply:
1. General rules
The warranty does not affect the rights of consumer legislation, in particular, but not exclusively, the rights of supplies and products and compensation.
Compliance with warranty obligations and costs related to the consumption item shall be borne by the seller of the consumer.
The warranty deadline for the transfer of the item to the consumer, or when commissioning is carried out by the company or its agent, begins with the day of commissioning, the date of which is included in the sale of the consumption article (invoice).
The deadline for the warranty claim begins from the date of purchase and lasts for 1 year.
After discovering the error, the consumer is required to communicate the error to the seller without delay. In the case of a contract between a consumer and the seller, the error issued within two months of the discovery of the error shall be deemed to be reported without delay. The consumer is responsible for the damage resulting from the delay in communication.
In the case of a consumer dispute, the consumer may initiate proceedings at any conciliation body operated by the county (capital) chambers of commercial and industry.
2. Warranty rights
Within the warranty, the consumer may require a repair or replacement of the item and this would result in disproportionate additional costs, taking into account the value of the service in a state of flawless condition, the weight of the breach of contract and the damage to the consumer by fulfilling the warranty;
Due to insignificant error, there is no room for withdrawal.
3. Rules of repair, replacement
The repair or replacement shall be carried out within an appropriate time limit, subject to the properties of the item and the purpose of the rightholder, with the interests of the consumer.
4. Repair and exchange deadlines
The time for repair depends on the accessibility of the given error and the required replacement part, which may vary. The repair times are always agreed.
III. Exceptions:
No warranty of the error if it is
Magyar
Angol
