VOP

1. Scope of the Agreement

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the services provided by Galaxy Distribution Limited Liability Company (registered seat: 1074 Budapest, Alsó erdősor utca 3. fszt. 10.; company registration number: 01‐09‐181869), as the Contractor (hereinafter referred to as the “Contractor”). The GTC sets out the process for concluding the agreement between the parties, the content of the services, the conditions for modifying the agreement, and the cases of its termination or cessation.

1.2. These GTC shall be interpreted in conjunction with any offers, order confirmations, invoices, and all other documents related to the given order issued during the contracting process. Unless otherwise agreed between the parties, the provisions of these General Terms and Conditions shall govern the relationship between the parties. The GTC defines the general terms of the legal relationship, as well as the rights and obligations of the parties.

1.3. Any deviation from these GTC shall only be valid in writing and must be signed and approved by both the Customer and the Contractor. A written agreement shall also include any declarations made by letter, fax, or electronic mail (email) between the parties, provided such declaration is expressly accepted by the other party. Written notices must be sent to the address, fax number, or email address specified in the Order.

1.4. These GTC also apply to business customers (Business Customers), including business entities, sole proprietors, and other organizations that enter into the agreement for purposes within their commercial or professional activities. Hereinafter, such Business Customers are collectively referred to as “Customers” or individually as “Customer.”

1.5. The Contractor provides services exclusively within the member states of the European Union, and therefore only accepts and fulfills orders from Customers with an address or registered seat within the European Union.

1.6. These GTC are effective from 1 January 2025 and shall remain in force until revoked.

2. Subject of the Agreement

2.1. The Contractor operates a website at www.galaxy-cosmetics.com (hereinafter referred to as the “Website”), through which cosmetic and other products distributed by the Contractor can be ordered by Customers visiting the Website via an online interface or based on an individual agreement concluded with the Contractor. The Contractor shall provide the Customer with the products available in its offering (on its Website) in the quantity ordered by the Customer, provided that such products are in stock. Within this scope, the Contractor undertakes to deliver the products available in its offering to the Customer in return for payment, based on the Customer’s order, in accordance with the conditions specified in the relevant order confirmation, and to the extent possible based on the Contractor’s capabilities and the Customer’s needs.

2.2. During the performance of the agreement, the contracting parties shall act efficiently and in mutual cooperation, taking into account each other’s legitimate interests.

3. Contracting Process, Formation of the Contract

3.1. Registration on the Contractor's Website: Customers have the option to register on the Contractor’s website (www.galaxy-cosmetics.com) via the registration page. During registration, the Customer explicitly declares that the data provided (company name, address/registered seat, tax number, contact details, delivery addresses, etc.) are accurate and true, and accepts full liability for any damages resulting from failure to comply with this obligation. The data provided during and for the registration will be handled by the Contractor in accordance with the applicable data protection laws.

3.2. Ordering through the Contractor's Website: If the Customer selects the desired products on the Contractor’s website and places them in the virtual shopping cart, the Customer finalizes the intention to order those products by accepting the terms electronically and choosing a payment method. This constitutes a contract between the Customer and the Contractor, based on the present GTC and the individual conditions specified in the order confirmation (hereinafter referred to as electronic order).

3.3. Documents: In certain cases (for non-natural person Customers, if the order is subject to individual contractual terms and not submitted via the Contractor’s website), the Contractor may request additional documents to conclude the contract, such as a specimen signature of the executive officer. If the acting person does not hold registered signing rights in the company register, a power of attorney authorizing the person to place the order must also be submitted.

3.4. Formation of the Contract, Offer and Confirmation for Orders Not Placed via the Website: If the order is not placed through the Contractor’s website, the contract shall be deemed concluded if the Customer accepts, without modification, the Contractor’s written offer (sent via telefax, email, or letter) and returns it signed to the Contractor. A contract is also formed between the Customer and the Contractor based on the Contractor’s offer if the Customer submits an order in another written form referring to the items, offer prices, or the offer's reference number. The Contractor is not obliged to fulfill any oral orders – the Customer shall be fully liable for any damages resulting from such orders.

3.5. The Contractor shall notify the Customer in writing about the formation of the contract in the form of an order confirmation, which includes a detailed specification of the ordered goods and services, their prices, and the delivery and fulfillment deadlines. The Contractor is only responsible for the products and services listed both in the offer (if sent) and the order confirmation.

3.6. Information in Case of Orders Not Placed via the Website: The Customer is obligated to provide the Contractor with all necessary information in writing for performing the work. If the information provided by the Customer is insufficient to start the work, the Contractor shall notify the Customer in writing without delay. The Customer must provide the missing information within 3 days of receiving such notice. If the Customer fails to do so within this deadline, the Contractor may, without further declaration, either withdraw from the contract or suspend its performance until the required information is received. In this latter case, the Customer’s delay excludes any delay on the Contractor’s part.

3.7. Cooperation: The contracting parties are obliged to cooperate mutually in order to perform the contract. In particular, if additional information is required for the contract’s performance, the Customer must provide such information within 3 days of receiving the Contractor’s request.

4. Modification of the Concluded Contract

4.1. The contracting parties agree that following the conclusion of the contract and acceptance and confirmation of the order, the Customer may only request modifications if the original concept of the order is not affected and such modification is approved by the Contractor.

4.2. A modification request does not affect the original concept of the order if it does not result in changes to deadlines, price reductions or increases, or additional costs. In such a case, the modification request is considered a new order, in which the parties shall settle based on the work already performed by the Contractor under the previous order until the time the new order is accepted by the Contractor. The Customer is obligated to pay the Contractor's fees and costs incurred up to that point. In the case of a new order, the parties agree on the altered terms. If the Contractor does not accept the modification request deemed a new order, the parties may mutually terminate the contract; however, they must settle the completed work, and the Customer shall pay the fees and costs incurred until termination. If the parties do not mutually terminate the Contract, the Contractor is entitled to terminate the contract with immediate effect and settle based on the work completed up to that point, for which the Customer shall be obligated to pay.

4.3. The Contractor performs the Contract based on the information, data, and documents provided before the commencement of performance. If the Customer modifies, supplements, or changes the Order in any way or to any extent after the fact as described above, the Contractor is entitled to set a new performance deadline and proportionally increase the service fee, provided that the nature and volume of the modification justify such changes.

5. Rights and Obligations of the Client

5.1. Provision of information: The Client undertakes to provide the Contractor with the necessary materials and information for the tasks to be performed/delivery of products according to the pre-agreed schedule.

5.2. Payment of the contractor’s fee: The Client undertakes to accept the service and/or product prepared by the Contractor in accordance with the conditions specified in the confirmation and to pay the specified contractor’s fee in accordance with this Contract. The Client is not entitled to withhold payment for claims not accepted by the Contractor. Payment of contractor’s fees is always made in advance according to the payment methods available on the website, or by cash on delivery upon receipt of the order. These conditions remain in force until revoked or otherwise changed. The Contractor may, at its discretion, deviate from previously determined payment deadlines if justified by the nature of the product or other circumstances of the order.

5.3. Business secret: All facts, data, and information related to the legal relationship between the parties are considered business secrets. The Client acknowledges that documents, materials, drawings, specifications, quotations, etc. prepared and provided by the Contractor are the exclusive property of the Contractor, and providing them to third parties constitutes a breach of business secrecy, for which the Client bears all economic and criminal liability.

5.4. Modification of the contract: Modifications requested by the Client after acceptance of the order are subject to separate agreement and contract modification.

5.5. Respect for copyright: The products distributed by the Contractor are subject to copyright or other legal protection of the legal entities manufacturing the products. The Client is obliged to respect these rights in accordance with the relevant legislation. The Client is liable for any infringement of rights towards third parties according to the Civil Code and applicable laws.

5.6. Withdrawal: The Client qualifying as a consumer is entitled to withdraw from the contract without justification within 14 (fourteen) days from receipt of the product.

5.7. The withdrawal period

- expires 14 (fourteen) days from the day on which the Customer or a third party other than the carrier indicated by the Customer takes possession of the ordered product;

in the case of a purchase of a product consisting of several items or pieces, it expires 14 (fourteen) days from the day on which the Customer or a third party other than the carrier indicated by the Customer takes possession of the last item or piece of the ordered product

- in the case of a purchase of several products, it expires 14 (fourteen) days from the day on which the Customer or a third party other than the carrier indicated by the Customer takes possession of the last product;

5.8. The Client may also exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

5.9. The Client may exercise the right of withdrawal within the statutory period by sending an unequivocal, written statement to the Contractor. The withdrawal is deemed timely if the Client sends the statement before the deadline. The withdrawal statement must be sent by post or email to one of the following addresses:

Mailing address: Galaxy Distribution Kft., 1074 Budapest, Alsó erdősor 3. Fsz. 10.

Email: info@galaxy-cosmetics.com

5.10. In the event of withdrawal as described above, the Client must return the product at their own expense without delay, but no later than 14 (fourteen) days from notification of withdrawal to the Contractor (by post or courier), or deliver it in person at the location designated for personal collection. The return is deemed timely if the product is sent before the deadline. The Contractor does not accept products returned as cash-on-delivery.

5.11. In the event of withdrawal, the Contractor will refund the full purchase price paid by the Client, including any costs incurred in connection with performance, without delay but no later than 14 (fourteen) days from becoming aware of the withdrawal. The refund will be made using the same payment method used by the Client, unless the Client expressly agrees to another method, in which case the Client will not incur any additional fees. The cost of returning the product is borne by the consumer. The Contractor does not accept cash-on-delivery returns.

5.12. The Contractor may withhold the refund until the Client has returned the product or has provided unequivocal proof of having returned it, whichever is earlier. The costs of return are borne by the Client.

5.13. The Contractor is entitled to claim compensation from the Client for any decrease in value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product.

5.14. The Contractor draws the Client’s attention to the fact that, under the law, the right of withdrawal cannot be exercised for:

a) products not prefabricated, made on the consumer’s instructions or clearly personalized;

b) perishable or short-lived products;

c) sealed products which, for health protection or hygiene reasons, cannot be returned once unsealed after delivery.

5.15. Considering the nature of the products offered in the web shop, the Client expressly acknowledges that for health and hygiene reasons, the right of withdrawal cannot be exercised after opening the packaging of cosmetic products (including skincare products), shaving, and hair-cutting products available in the webshop.

5.16. The above limitation or exclusion of the Client’s right of withdrawal does not affect the Client’s right to exercise warranty rights for products purchased in the webshop, provided the legal conditions are met.

5.17. The Client may exercise the right of withdrawal by means of an explicit written statement.

6. Rights and Obligations of the Contractor

6.1. The Contractor undertakes to fulfill orders placed by the Client via the Contractor’s website under the conditions specified in the order confirmation, or, in the case of a custom contract, to perform the tasks according to the parameters set out in the prior offer and order confirmation, following a pre-determined schedule.

6.2. The Contractor is entitled to refuse to commence the task or any part thereof until the Client provides the necessary information for the work or fulfills the payment obligations specified in the order confirmation.

6.3. The Contractor provides its services exclusively on the basis of a contract (either an electronically concluded contract as part of the ordering process on the website, or a written contract with individual terms). Any activities performed by the Contractor prior to the conclusion of the contract are at its own cost and risk.

6.4. The Contractor undertakes to provide the services/products detailed in the offer and order confirmation to the Client throughout the term of the contract and to deliver the products within the agreed deadlines.

6.5. The Contractor is entitled to use subcontractors or other contributors to fulfill any of its contractual obligations.

6.6. Retention of Title: The Contractor retains ownership of the ordered and delivered goods until the full purchase price is paid. If the Client fails to pay the purchase price within 15 days after the payment deadline, the Contractor is entitled to withdraw from the contract without setting an additional deadline and to exercise its ownership rights over the ordered goods. In this case, the Contractor bears no liability for any damages incurred by the Client.

6.7. Shipping and Transportation: Shipping is at the Client’s expense. The risk passes to the Client once the goods are loaded onto the vehicle. Unloading at the delivery address is the Client’s responsibility and cost. The Contractor is not obliged to provide shipping insurance. Partial deliveries are allowed and are invoiced separately. For fragile goods, the Contractor does not provide a guarantee and does not recommend postal delivery.

6.8. Modification of GTC: The Contractor is entitled to unilaterally modify the GTC by publishing the essential elements of the modification on the homepage (www.galaxy-cosmetics.com) at least 15 days before it takes effect.

6.9. The prices of products distributed by the Contractor are listed on the Contractor’s website, including net prices and the applicable VAT (gross price). The Contractor reserves the right to change prices, particularly due to exchange rate fluctuations.

6.10. The prices applicable to the contract are those listed on the Contractor’s website and accepted by the Client during the electronic ordering process, or, in the case of a custom contract, those listed in the offer accepted by the Client.

6.11. The prices on the website do not include additional costs related to packaging and shipping; these are always listed separately on the order confirmation.

7. Performance, Deadlines, Warranty, and Guarantee

7.1. Performance Deadline, Handover: The Contractor specifies the service or delivery deadline in the order confirmation or, for custom contracts, in the offer. The deadline starts from the receipt of the confirmation, provided the order is technically clear and correct. If the deadline in the confirmation differs from the offer, the confirmation’s deadline prevails. Delivery within 8 working days after the deadline is still considered timely.

7.2. Extension of Deadline: In the event of force majeure (see Section 10), the delivery deadline is extended by the duration of the force majeure, up to two months.

7.3. Contractor’s Delay, Penalty: If the Contractor exceeds the agreed deadline by more than 8 working days due to its own fault, the Client may claim a penalty of 1% per day, up to a maximum of 20% of the value of the delayed portion. Aesthetic complaints do not count as delayed performance if the product is otherwise fit for use.

7.4. Client’s Delay, Storage Costs, Late Payment Interest: If the Client cannot accept or collect the goods within 5 working days after notification, the Contractor may either withdraw from the order or store the goods at the Client’s risk and cost (1,000 HUF/week). In case of late payment, the Contractor may charge 15% late payment interest from the first day of delay.

7.5. The Contractor complies with applicable Hungarian laws and does not accept orders that would violate third-party rights.

7.6. The Contractor notifies the Client upon completion and delivers the final product.

7.7. Defective Performance: Performance is considered defect-free if size or other deviations do not exceed 5%. Color differences due to printing technology may occur.

Warranty:

7.8. The Contractor provides continuous and adequate information about the products available in the webshop. Products must be suitable for their intended use and possess the quality and properties described.

7.9. Warranty for Defects: The Contractor is liable for defective performance. The Client may submit complaints in writing to any of the Contractor’s contacts.

7.10. The Client may primarily request repair or replacement unless impossible or disproportionately costly. The Contractor must comply within 30 days of receiving the complaint.

7.11. Due to the nature of the products, the Client may primarily request replacement in case of defect.

7.12. If repair or replacement is not possible or not completed in time, the Client may request a price reduction, repair at the Contractor’s expense, or withdraw from the contract (except for minor defects).

7.13. The Client may also request a proportional price reduction or withdraw from the contract if:

a) the Contractor did not perform repair or replacement;

b) repeated defects occur;

c) the Contractor refuses to remedy the defect or cannot do so within a reasonable time;

d) the defect is so serious as to justify immediate withdrawal.

7.14. If the Customer terminates the contract in whole or in part with respect to the products supplied under the contract,

a) the Customer must return the product affected by the withdrawal to the Contractor at the Contractor's expense;

b) and the Contractor must immediately refund the purchase price paid for the product concerned to the Customer as soon as the Customer has received the product or the document confirming its return.

7.15. If only some products are defective, the Client may withdraw only for those, unless it is unreasonable to expect the Client to keep the others.

7.16. The Client may switch between warranty claims but must cover any costs unless the switch was justified by the Contractor’s actions.

7.17. The Client must immediately report any errors or discrepancies in writing after receiving the goods.

7.18. Complaints must include the delivery note number, contract number, invoice number, product, and a precise description of the issue.

7.19. It is presumed that any defect discovered within one year of delivery already existed at the time of delivery, unless incompatible with the nature of the product or defect. The warranty claim expires two years after delivery.

Product Warranty:

7.20. In case of a defect in a movable item sold to a consumer, the Client may require the manufacturer to repair or replace the product.

7.21. The Contractor is exempt from product warranty if it proves that:

a) it did not manufacture or distribute the product in the course of business;

b) the defect was not recognizable at the time of distribution;

c) the defect was caused by law or mandatory regulation.

7.22. Regarding the warranty, the relevant provisions of the Civil Code and, in the case of Customers who are consumers, Government Decree 45/2014. (II. 26.), Government Decree 19/2014. (IV. 29.) and Government Decree 373/2021. (VI. 30.) shall apply.

Guarantee:

7.23. The Contractor provides a statutory guarantee only for durable consumer goods available in the webshop. The guarantee period is 2 years for products priced between 10,000 and 250,000 HUF, and 3 years for products above 250,000 HUF.

7.24. The guarantee is extended by any period during which the Client cannot use the product due to repair.

7.25. The Contractor is only liable for defects arising after delivery if it cannot prove otherwise.

7.26. The guarantee rights are exercised according to the rules for warranty for defects.

7.27. The Client may enforce guarantee claims at the Contractor’s registered office or any service provider listed on the guarantee card.

7.28. The Contractor aims to complete repairs or replacements within 30 days of notification.

7.29. If the product cannot be repaired on the first attempt, the Contractor will replace it or refund the price within 8 days.

7.30. If the product fails after three repairs, the Contractor will replace or refund it unless the Client requests another repair or price reduction.

7.31. If repair is not completed within 30 days, the Contractor will replace or refund the product within 8 days.

7.32. The parties exclude further claims for damages unless prohibited by law, except for intentional or grossly negligent breaches.

7.33. No liability for delayed or defective performance if the Contractor informs the Client that the product is out of stock after order confirmation.

8. Payment Methods and Conditions

8.1. Upon confirmation of the order, or in the case of an individual contract, upon performance of the contract, the Contractor shall issue an electronic invoice for the work performed, which shall be sent to the Customer electronically. The Contractor shall declare that the electronic receipts issued by it to the Customer comply with the current legal regulations:

a) Pursuant to Section 174 of Act CXXVII of 2007 on Value Added Tax (VAT), an invoice [including an invoice with simplified data content pursuant to Section 176 (1) of the VAT Act] may also be issued electronically.

b) Pursuant to Section 176 (1) of the VAT Act According to Section 259, point 5, an invoice issued electronically is the electronic transmission or personal provision of data or data files - using digital compression - to the purchaser of the product or user of the service via telephone line, radio, optical or other electromagnetic system for the purpose of electronic data processing.

8.2. When performing an individual contract, the Contractor may stipulate the payment of an advance payment of up to a specified amount of the business fee as security for the contract, which in each case is the subject of a separate agreement and the Contractor shall indicate this in the confirmation. The advance payment shall be paid by bank transfer upon signing the contract. In the event of an advance payment, the Contractor shall only begin the performance of the service when the advance payment has been received. The advance payment shall be included in the business fee; in the event of termination or cancellation of the contract, the parties shall settle the amount of the advance payment.

8.3. The contracting parties agree that in the case of order confirmations and invoices issued under this contract - unless the parties agree otherwise in writing - payment shall be due in advance at the time of ordering or upon delivery/fulfillment.

8.4. If the Customer fails to meet its transfer, deferred payment obligation specified in the individual contract on time, the Contractor shall charge a default interest of 15%, starting from the first day of the delay.

8.5. In the event of a payment delay exceeding 15 (fifteen) days, the Contractor shall be entitled to withdraw from the contract or demand its fulfillment, and enforce its claim by legal means, at the Contractor's option, without setting an additional deadline. The Customer shall bear the costs of any legal proceedings to be initiated in the event of a breach of the Customer's contractual obligation. In order to initiate legal proceedings, the Contractor shall be entitled to hand over the documents and data related to the contract to its legal representative. The Contractor shall also be entitled to assign its claim against the Customer to a third party, of which the Contractor shall notify the Customer in writing.

8.6. The Contractor is entitled to request payment of Orders in cash from the Customer and to withhold the goods until payment is made, if a credit limit has previously been established for the Customer and the Customer has exceeded the previously established credit limit.

8.7. The Contractor is entitled to request payment of Orders in cash if the Customer has an overdue, unpaid invoice.

8.8. Payment methods:

a) Payment on delivery: If the ordered product is delivered by courier service, it is possible for the Customer to pay the total amount of the order to the courier in cash or by bank card upon receipt of the ordered product(s).

b) Payment by online bank card: The Customer has the option to pay the total amount of the order online by bank card, regardless of the method of delivery.

c) Payment by cash: The Customer has the option of paying in cash if they choose the Personal Collection method.

9. Circumstances of termination and cancellation of the contract

9.1. The contracting parties agree that the contract is concluded for a fixed period of time, which will last until the completion of the task or the payment of the consideration. The contracting parties may individually deviate from this and conclude the contract for an indefinite period. In the case of a contract concluded between the parties for the production of a product, the contract shall be terminated upon the delivery and acceptance of the final product and the payment of the contractor's fee.

9.2. The contract between the parties may be terminated by mutual agreement and withdrawal, or by termination in the case of services.

9.3. The parties agree that if the other party seriously breaches its obligations under the contract (does not fulfill its obligations or refrains from any further cooperation), withdrawal or immediate termination in the case of services shall be permitted.

9.4. In the event of withdrawal or immediate termination by the Customer, if a validly created but not yet fulfilled individual order is in progress, the Contractor shall be obliged to compensate for the proven damage and the work performed.

9.5. In the event of withdrawal or immediate termination by the Contractor, if a validly created but not yet fulfilled individual order is in progress, the Contractor shall be obliged to complete the partial tasks that have been started, and the Customer shall be obliged to pay for them, if they correspond to those specified in the accepted offer.

9.6. Both parties have the option of withdrawing from or terminating the contract, however, in the event of withdrawal or termination by the Customer, the Customer shall be obliged to reimburse the Contractor for the costs incurred up to that point, the contractor's fee, and 20% of the total contractor's fee as a lump sum. Termination is valid if it is made in writing, with justification, by registered letter with return receipt addressed to the other contracting party. The normal period of notice of termination is 30 (thirty) days. A letter sent with return receipt shall be deemed delivered on the 5th business day from the date of posting, even if it is returned with the indication "not claimed" or "receipt refused".

9.7. The termination or cancellation of the contract concluded between the parties for any reason does not exempt the parties from fulfilling their obligations or fee debts that existed until the termination or cancellation.

9.8. The Contractor may suspend the service with immediate effect or terminate the contract with immediate effect,

a) if the Customer is more than 15 (fifteen) days late in payment and has not fulfilled it despite a notice.

b) if bankruptcy or liquidation proceedings or liquidation proceedings have been initiated against the Customer.

9.9. In the event of immediate termination by the Contractor, the Customer is obliged to pay a lump sum of damages equal to 100% of the Contractor's fee, except in the case of bankruptcy, liquidation or receivership proceedings.

10. Force Majeure

10.1. Neither party shall be liable for the performance of its obligations under the contract in cases where an unavoidable event occurs outside the control of the parties. Such circumstances shall include, for example: natural disaster, fire, flood, order of the authorities, state of emergency, riot, civil war, war, strike, demonstration or similar work stoppage, transport or other operational disruptions, shortage of raw materials, national shortage in the supply and provision of raw materials, which could not have been foreseen even with prudent foresight, a national epidemic situation during which the movement of people is restricted by official measures, extreme weather conditions, circumstances, situations, etc. that are significantly different from the average, which are causes beyond the Contractor's control.

10.2. If the period of suspension due to a Force Majeure event exceeds two months, either Party shall be entitled to terminate the contract with immediate effect or to withdraw from the contract.

10.3. In the event of a Force Majeure Event, the affected Party shall notify the other Party in writing.

10.4. Events falling within the scope of Force Majeure do not exempt the payment of the invoice for the services provided.

11. Data processing

11.1. The Contractor acknowledges the following laws and recommendations regarding data processing as binding:

a) Act LXIII of 1992 - On the protection of personal data and the disclosure of data of public interest,

b) Act VI of 1998 - On the protection of individuals with regard to automatic processing of personal data (Strasbourg, 28 January 1981),

c) Act CVIII of 2001 (On certain aspects of information society services),

d) the recommendations of the "Online Privacy Alliance", and

e) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (GDPR).

11.2. By signing/accepting the offer, the Customer expressly consents, based on the appropriate information provided to him, to the Contractor using his data and the data acquired during the execution of the order in its own records and statements within the framework of the relevant legislation, to be familiarized with, copied and managed in order to fulfill the contract, or to enforce the rights and obligations of the Customer and/or Contractor, or to be transferred by the Contractor to a third party in order to enforce the claims due to him.

12. Legal remedies

Place, time and method of handling complaints:

12.1. The Customer may submit consumer complaints regarding the product or the activities of the Contractor to the following contact details:

Company name: Galaxy Distribution Korlátolt Felelősségű Társaság

Registered office: 1074 Budapest, Alsó erdősor utca 3. fszt. 10.

E-mail address: info@galaxy-cosmetics.com

12.2. The Contractor shall immediately remedy the oral complaint, if possible. If it is not possible to immediately remedy the oral complaint, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Contractor shall record the complaint - which it shall keep for five years, together with the substantive response to the complaint. The Contractor shall respond to the complaint received in writing within 30 (thirty) days. The measure means sending it to the post office within the meaning of this contract.

12.3. In the event of rejection of the complaint, the Contractor shall inform the Customer of the reason for the rejection.

Other legal remedies:

12.4. The Customer, who is a consumer, is entitled to file a complaint with the competent consumer protection authority according to the registered office of the Contractor or the place of residence or usual residence of the Customer in the event of violation of his consumer rights. The contact details of the individual consumer protection authorities can be found at the following link: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag.

12.5. The Contractor draws the Customer's attention to the fact that the conciliation body is entitled to investigate and resolve the individual case of the consumer, i.e. the consumer protection authority shall in all cases transfer such cases to the conciliation body ex officio after they have been received.

12.6. If the Customer's complaint is rejected, he/she is entitled to contact the competent conciliation body. The Contractor is obliged to cooperate in the conciliation body procedure.

12.7. The competent conciliation body according to the Contractor's registered office is the Budapest Conciliation Board, whose contact details are as follows:

Registered office: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Mailing address: 1253 Budapest, Pf.: 10.

Website: https://bekeltet.bkik.hu

E-mail address: bekelteto.testulet@bkik.hu

Submitting an online application: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa

Phone: 06 (1) 488 21 31

12.8. The Customer can find the seat, telephone and internet contact details and mailing address of the conciliation body at his place of residence or usual residence on the website https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai, by clicking on the link to the website of the competent conciliation body.

12.9. The online dispute resolution platform provided by the European Union provides an alternative dispute resolution forum for the out-of-court settlement of legal disputes arising from obligations arising from online sales or service contracts between all consumers residing in the European Union and traders established in the European Union. The European Online Dispute Resolution Platform can be accessed at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU.

13. Governing law, legal clause

13.1. Matters not regulated in these General Terms and Conditions shall be governed by the provisions of the offer forming part of the contract, the Contractor's provisions, and the applicable laws in force at the time – in particular, the provisions of the Civil Code (Act V of 2013).

13.2. In the event of any legal dispute arising from the contract between the Contracting Parties, the Contracting Parties mutually submit themselves to the exclusive jurisdiction of the district court (district court) or tribunal with jurisdiction over the Contractor’s registered office at any time, depending on the value and jurisdiction of the subject matter of the dispute, with the proviso that the Customer, who is a consumer, is entitled to assert his claim before the district court (district court) or tribunal with jurisdiction over his place of residence, or failing that, before the district court (district court) or tribunal with jurisdiction over his place of residence, depending on the value and jurisdiction of the subject matter of the dispute.

13.3. These General Terms and Conditions shall remain in force until new General Terms and Conditions issued by the Contractor enter into force.

14. Final Provisions

This Agreement shall be valid together with the electronic contract concluded between the Contractor and the Customer on the Contractor’s website (www.galaxy-cosmetics.com) through the placement and confirmation of an order, or, in the case of an individual contract, together with the individual quotation and its written confirmation (via email, fax, or letter).